What does the modern workforce want from L&D?
There is a lot of talk about types of learning experiences you develop and deliver, which LMS you use, and the devices your learners prefer. However, there are a few common threads you should weave through your learning programme make it meet the needs of a modern workforce. What does today’s workforce want?
It wants continuous learning
Many organisations have been talking about continuous learning for quite some time. However, delivering on the promise of ongoing learning is more attainable than ever because we now have the technology to make it possible. We can integrate the LMS with other platforms to interlace learning into people’s day-to-day workflows. Training no longer requires breaking away from your “real focus” to develop an isolated skill. It can be experienced while doing your job.
Continuous learning is a sign of the times. Technology has pushed the pace of business to unprecedented speeds. Professionals in any role and in any industry need to know more new things faster. If we don’t continuously learn, our skills become stale (or worse, obsolete) at a rate that our grandparents could even imagine. Further, when we stop learning our motivation tanks and we either quit and stay, or look for new opportunities elsewhere. It’s the job of L&D experts to keep people equipped to meet these changing requirements.
It wants content
A variety of technologies now make it easier to offer engaging off-the-shelf content. Today, you can purchase excellent, professionally developed content that covers all of your bases without wasting a second attempting to animate a single graphic. What’s more, using prebuilt content frees you up to work on the proprietary needs. Inevitably, every organisation will have some amount of company-specific training that must be created in-house. The key point, however, is that a modern learning culture should shift the balance away from creating and more toward curating. There’s so much great training material available; it’s putting yourself and your learners at a disadvantage to try to shoulder the entire content burden without third-party help.
A modern workforce wants it now
While traditional L&D models pushed courses to people and required them to be completed within an assigned timeframe, a modern workforce wants to take control of its own development. They’re actually reaching out for new information on a daily basis. A recent ADP study showed that 65% of co-workers report wanting as much training as possible to help them achieve their career goals. But they’re not sitting back patiently waiting for the next training to arrive. No, they’re actively seeking it.
We’ve all become accustomed to (and quite enamored with) a “search engine” mindset. When we want answers, we want them now. There’s no turning back on this reality. L&D departments must throw out old ideas about only making information available as it’s ready to be pushed. The new norm is to provide access to a rich library of on-demand content.
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